If you are at the bench with a screen half off, you are not answering the phone. The receptionist picks up instead, writes down what the caller needs and puts it on your job board. It is an AI, it says so, and it is limited on purpose.
ON THIS PAGE
What happens on a call
When the caller already has a repair
What it will not do
How calls get to it
What you see afterwards
Honest limits
Which plan
It answers with your shop's name, tells the caller it is an AI assistant and that the call may be recorded, and says you are busy. Then it asks four things: their name, what the device is, what is wrong with it, and when they would like to bring it in.
Before it finishes it says the details back and asks the caller to confirm. If they say yes, it creates the job, gives them the reference, and you get a notification. If they say no, it starts that part again.
At any point a caller can say "text" or ask for a person. It stops, tells them you will ring back, and you get a callback alert.
It recognises the number. If that customer has a repair open, it asks whether they are calling about that one or a new one. For an existing repair it can tell them where it has got to, using the same stages you see on the board.
It does not cancel or move anything itself. If someone asks to cancel or change a booking, it takes the request, passes it to you to confirm, and says so. Cancelling can touch a deposit or a booked visit, and that is your call.
It never quotes a final price. It only mentions a range when the range is narrow enough to mean something, and always says you will confirm the price after a look.
It does not take payments or card details over the phone.
It does not diagnose the fault. It writes down what the caller says.
It does not promise turnaround times.
It does not chat about anything else. If it cannot understand a caller after a couple of tries, it offers a callback rather than guessing.
You keep your number. Your phone rings first, as it always has. If nobody answers, or the line is busy, your phone company passes the call on to a second number that belongs to do.repair, and the receptionist answers there. Customers only ever dial the number they already know.
That passing-on is a setting on your own phone line. On a UK mobile it is usually a short code (the standard ones are **61* then the number then # for "no answer", and **67* for "busy"). Networks and landline providers differ, so check yours before you rely on it. You can switch it off again at any time and calls go back to ringing out.
If you would rather every call went to it, or you want a separate number for it, that can be arranged. We start most shops on forwarding because nothing about your published number changes.
Every call is logged with a transcript, a short summary, what the receptionist understood, and how sure the speech recognition was. Calls it was unsure about are flagged for you to check. Callbacks have their own list. The dashboard shows how many calls it handled and how many turned into jobs.
Speech recognition is good and still not perfect. A noisy workshop, a strong accent or a bad line will cause mishearings. That is why it repeats details back, and why you can read the transcript. It is also why it hands over instead of pushing on when it is lost.
It is a way of not losing the call. It is not a replacement for picking up when you can.
The receptionist is part of the Pro plan. The pricing page shows what that includes. If you want to understand the problem it solves first, read how to stop missing calls at your repair shop.
How to stop missing calls
Repair shop software
Pricing
Ten minutes to set up your shop. Free for your first 10 jobs every month.
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